Réseaux Santé Bruxellois - FAQ

FAQ

FAQ

General questions

  • Why are there several health networks in Belgium?

    In Belgium there are four health networks;

    • the Brussels Health Network,
    • the Walloon Health Network
    • two local networks in Flanders:
      • Cozo (region of Ghent and Antwerp)
      • VZN (Leuven region).

    They all communicate with each other through the federal eHealth portal project (Project Hub Métahub). The reason for these multiple health networks is historic.

  • Who is Abrumet?

    Abrumet asbl was established in 2005. It brings together all private Brussels hospitals, public and academic, with Brussels general medicine associations; the FAMGB (Federation of GP Medical Associations Brussels) and BHAK (Brusselse Huisartsen Kring).

    The collaboration of all the key players in health care has led to the creation of Abrumet asbl and the development of the Brussels Health Network. Its main mission is to protect life by providing access to all treating doctors of relevant patient medical data.

  • What is the mission of the Brussels Health Network?

    There’s nothing more important than life – yours and that of your loved ones. That’s why; above all, it must be protected so you can enjoy the feeling of good health at any age.

    The main task of Brussels Health Network is to protect life by making the medical data of patients accessible 24/7.  This secure digital file sharing is possible only with the patient’s prior consent and strictly within the framework of continuity of care.

    The Brussels Health Network provides a comprehensive view of the health of patients.  They are better cared for.

  • How does the Brussels Health Network function?
    1. To benefit from the services of the Health Network Brussels, doctors and patients must be registered.
    2. Only doctors with a therapeutic relationship with a patient can access their medical information, and with the prior agreement of the patient.
    3. Medical documents issued by hospitals, laboratories, health care institutions, are housed where they were created and are available 24/7 to intra-hospital and extra- hospital doctors. Only references of these documents are centralized.
    4. The doctors do not publish the entirety of their patient records; they only publish the relevant documents for continuity of patient care.
    5. Doctors gain in time and efficiency as they have a global view of the patient’s health.
    6. This approach strengthens the integration of primary care. In case of medical attention, the care of patients is facilitated by access to shared documents. The doctor on duty may in turn create a provisional medical summary.
  • What does it mean continuity of care?

    During your lifetime, you will consult different health professionals. Each creates a folder concerning your health. Unfortunately, these folders are not connected to each other, which can result in important missing information when you visit one doctor or another.

    Moreover, no one is protected from the unexpected and sometimes a person has to consult a doctor other than his or her regular doctor (doctor on duty, emergency doctor, another specialist, etc.). They have no knowledge of your health history.

    Wherever you are being treated in Belgium; the Brussels Health Network allows access 24/7 to all doctors connected to your shared health records, provided of course that you have given your consent. The information is accessible even to doctors who do not know you but will have to treat you.

  • Participating hospitals in the Brussels Health Network

    All Brussels hospitals are connected to the Brussels Health Network.

    The medical records of patients listed on the Brussels Health Network are searchable by all hospitals in the Brussels region.

    Thanks to the federal project linking the four Belgian health networks together, medical records of patients are available at all the country’s health care institutions, providing the consulting doctor has a valid therapeutic relationship with the patient.

  • Who funds the Brussels Health Network?

    Since 2005, Abrumet receives subsidy payments from SPF Public Health and Cocom. Since April 2015, Abrumet receives a subsidy from Cocom to cover the costs of the structural management of the association.

  • What is the difference between Global Medical File and Health networks?
    The Global Medical File (GMF) and the Health networks have complementary missions.
    • the Global Medical File give an overview of your health to your family doctor who manages your GMF. He centralises all the information. The special fee to open such a file will be reimbursed in full by your health insurance. You will benefit from a 30% reduction on the co-payment of your consultations with this practitioner.
    • The shared Health record resulting from the electronic sharing of medical data gives a global overview of your Health to any doctor who will have to treat you. No one is protected from the unexpected and it is totally free. Healthcare insurance can register your consent but have no access to your medical data.

FAQ

Management of shared health records

  • How to access my shared health records?

    Direct access to your shared health records is via the Brussels Health Network platform.

    1. Have your identity card, pin code and a card reader ready.
    2. Click the button “I am already registered.” This is your gateway to your shared health records.

    If you have given your consent other than on the Brussels Health Network site, you need to sign up with your identity card and your pin code to securely access your shared health records.

  • Can I see the information shared by pharmacists?

    The pharmaceutical information stored within your shared folder is accessible by pharmacists. You do not have access to this information through the Brussels Health Network platform. Ask your pharmacist for more information.

    The information recorded on the Vitalink project can be viewed via the Healthviewer.be or Cozo portals.

  • Why can’t I see my documents in the shared health records?

    Your consent is the starting point for creating your shared health records that are added to each time of you visit different doctors.

    If you do not see your documents in your shared health records it’s because either you have not seen a doctor since registering your consent or he or she has not published documents yet.

  • Are my old documents shared?

    Your documents are only published on the Brussels Health Network from the moment you give your consent.  Hospital institutions are currently implementing the publication of documents prior to patient’s consent. Some will publish documents that are 5, 10 or even 15 years old.  This is a decision taken by each hospital and is not taken uniformly.

    To ensure that your documents are shared on all the health networks, do not hesitate to ask for confirmation from your doctors.

  • Who has access to my file?

    Health care professionals with whom you have a care–giver or therapeutic relationship, that is to say, those who care for you in the strict framework of the quality and continuity of care. This is, for example, the doctor or specialist, pharmacist, physiotherapist, nurse, midwife, dentist, paramedic.

    This means that the occupational physician, the one your insurance or your insurance company uses, does not have access to your data.

  • What are the specific access rights for each profession?

    Depending on their access rights, each professional category has access to some shared data. Access rules vary depending on which kind of professional consults your data.  For example, a pharmacist can’t see your lab results but a doctor may see medication that has been prescribed to you.

    As it stands at the moment, at national level, only doctors and pharmacists have access to your data. The default access rules for other health professionals (what information can be consulted by nurses, physiotherapists, etc.) are being gradually established.

    Remember, that in order to exist, this “therapeutic relationship” must be proved: this being the case when you give your electronic identity card to the admissions department of a hospital, a doctor or a pharmacist.

  • Will my GP will have access to medical records stored in a hospital?

    The GP registered with a health network has access to medical records shared by the hospital institutions, within the limitations of continuity of care, and provided that the author and the patient do not have limited access rights to shared documents.

  • What is a therapeutic relationship?

    A “therapeutic relationship” is created when there is contact between a patient and a health care provider as part of a care relationship. The concept of a therapeutic relationship encompasses any doctor who is involved in the continuity of care of a patient, including specialists in analysis or medical imaging. If you have given your consent, the creation of this relationship allows the healthcare professional to access your shared data.

  • The duration of a therapeutic relationship is not permanent.

    The duration of the therapeutic relationship varies depending on the context of your care and the type of relationship you have with the health professional.

    1. If you have a long-term relationship with your GP or pharmacist, the period of access to your data by your doctor can be up to 15 months.
    2. However, if you have occasional contact with a doctor, the period of access to your data will be limited to a period of three months.
    3. And finally, an emergency room doctor will have access to your data for a period of one month.

    The doctor creates this therapeutic relationship directly via the GP’s software during your consultation. If you wish, you can manage these links via the Brussels Health Network platform.

    From the moment you remove a therapeutic relationship, the health professional has no access to your data through the health networks. If you wish to revoke access permanently, then he or she should be blocked.

  • What can I do with my shared health records?

    Thanks to your electronic identity card and your pin code, you can:

    1. Check who accessed your documents
    2. Declare or remove a therapeutic relationship
    3. Exclude a healthcare professional
    4. Manage access to documents
    5. Check the list of shared documents
    6. Delete the referencing of a document

    However, if a computer is not available, you can manage your shared health folder using the pdf forms.

  • I can check who has accessed my documents.

    All access to your data is monitored.  Only physicians with a valid therapeutic relationship with you have access to your medical data. It is possible that you do not personally know these people: this is particularly the case when you are taken care of in hospital by a team.

    In “access history” you can see which doctor has accessed your entire shared health record and when. If you want to see precisely what document was viewed, select the document and click on the link “Show monitoring”.

    If you do not see your document in the shared health records it means that no document has been shared by the health networks from the moment you have given your consent.

  • I can create or delete a therapeutic relationship

    The doctors you consult create a therapeutic relationship with you via their software.

    • However, you can add them yourself by clicking on the button “Add access authorization.”
    • If you want to terminate an existing therapeutic relationship before the end of its expiry date, click the red cross next to the name of the doctor in question.
  • I can restrict access to a document by one or more doctors of my choice.

    By default you restrict access to all physicians of a specific document except the person or persons you specifically choose. This privacy option restricts access to all parties who may be involved in your care (eg, doctor on call, emergency room, etc.). Use this function for very sensitive documents. Select a document and click “manage”. Select “This document is only accessible by” and fill in the doctor’s name under “add allow”.

  • I can exclude a health professional from my entire shared health records.

    For personal reasons you may decide to never give access to a specific care provider, even in an emergency. The ban will remain valid as long as you do not re-establish this right.

    To do this, go to “My Account”, “access authorization”, select “add an exclusion link” and enter the name of the doctor that you want to exclude from your entire shared health records.

    Doctors excluded do not see any shared documents concerning you.

  • I can restrict access to a document by one or more doctors of my choice.

    By default you restrict access to all physicians of a specific document except the person or persons you specifically choose. This privacy option restricts access to all parties who may be involved in your care (eg, doctor on call, emergency room, etc.). Use this function for very sensitive documents.

    Select a document and click “manage”. Select “This document is only accessible by” and fill in the doctor’s name under “add allow”.

  • I consult the list of shared documents.

    You have access to a list of your shared documents, but not their contents. However, you can always request a hard copy of your health records from each health care institution or every doctor you have consulted. You cannot change the data referenced on the Brussels Health Network.

    As part of some pilot projects, electronic access “on line” by the citizen-patient to data content is possible.

  • I can delete the referencing of a document.

    Click on the red cross to the right of the document you want to dereference. The document is no longer accessible by physicians who view your shared health records. This document still exists on the server of the institution that produced the document but cannot be searchable through health networks. If specified in the procedure, your GP can still receive the paper document by another communication channel.

  • How to manage my shared health records if I do not have a computer?

    Different forms allow you to manage access to your shared health folder granting or denying access to some doctors.

    You can request:

    Send these completed documents to the administrative department of Abrument who will process them for you. These services are charged.

  • What is a shared health record?

    This is a set of documents that your doctor, in consultation with you, decides to share because they are necessary and relevant for better care of your health. Materials on health networks in Brussels, Flanders and Wallonia are your shared health records.

    Since there is no legal obligation to publish documents, shared health records are not intended to be exhaustive.  Be mindful that shared health records are not an automatic pooling of all available medical data among all doctors who have treated you in or out of a hospital.

    Do not hesitate to ask the doctors that have treated you if they actually publish your medical documents.

    Your consent is the starting point for creating your shared health records that are added to each time of you visit different doctors.

    The Brussels Health Network platform is your access gateway to your shared health records.

  • What data is shared?

    All data held by health professionals can be shared provided they are helpful for your treatment.

    Some examples:

    • summarized Health record (sumehr)
    • Blood sampling results
    • X-rays
    • medications that have been prescribed and dispensed
    • consultation report
    • information provided to your GP after hospitalization
    • etc.

    All this data creates the so-called ‘shared health folder’.

    Genetic data shall, however, be considered particularly sensitive and is subject to strict access rights reserved for doctors.

  • Is all my data shared?

    GPs do not share patient records in their entirety.  They only publish relevant information for continuity of patient care in summarized electronic health records (Sumehr).

    Each hospital institution or doctor is in full control of what is published or not on the Brussels Health Network but is required to respect the patient’s privacy. If you do not want information to be shared, make a direct request to your healthcare provider to not share your information. In any case, you have the possibility to make a cross on a specific document later on.

FAQ

Registration/consent

  • Good reasons to register

    No one knows where and when something can happen and when you will need to go to your regular doctor or a doctor you do not know yet. You are entitled to optimum health care. But how to be sure you do not take unnecessary tests?  How not to receive inappropriate prescription drugs?  How to receive the most accurate diagnosis?

    Thanks to secure digital file sharing of health data, professionals who treat you finally have an overall view of your health. They can treat you better when they know your medical history.

    This system promotes better collaboration and better communication between all professionals who care for you.

    In addition, you also have less paper to store or transmit. You avoid losing a medical document.

    Your registration with the Brussels Health Network is free and valid throughout Belgium because it is associated with similar networks in Wallonia and Flanders.

    To benefit from the services offered by the Brussels Health Network, you must register and have read the Privacy Regulations and conditions of use.

  • Giving consent via registration

    To register is to give consent.  It gives agreement, as a patient, for secure digital file sharing of your health data between doctors involved in your care.

    Your registration with the Brussels Health Network is valid everywhere in Belgium and is free. Your consent allows the exchange of digital health data securely via file sharing through three projects:

    1. Sharing of medical data via the 4 Belgian health networks. They communicate with each other through the Federal Métahub Hub project.
    2. Shared Pharmaceutical Folder.
    3. Vitalink.

    You are free to subscribe and unsubscribe at any time. Deregistration also has a national scope. If you withdraw your consent, all the services related to these projects will be deactivated.

  • How to register my consent in a practical way?

    You have various options to register:

    • via your GP, if already enrolled in the Brussels Health Network.
    • Via the hospital admissions department.
    • via your pharmacist.
    • Via your mutual.
    • Via a downloadable PDF form, filled out and returned to the administrative department of Abrumet.
    • Via the website, if you have an electronic identity card (eID), a pin code and card reader (for Windows users).
    • Via the eHealth platform or another of the country’s health networks.

    Be aware, only the registration via the pdf form or via the Brussels Health Netwerok will grant you access to your shared health record.

  • One consent valid everywhere in Belgium

    Informed consent is valid everywhere in Belgium.  The 4 Belgian health networks communicate with each other through the Federal Project Hub Métahub:

    1. Brussels Health Network
    2. Walloon Health Network
    3. Collaboratief Zorgplatform (region of Ghent and Antwerp)
    4. Ziekenhuis Netwerk Vlaamse (Leuven region)

    Informed consent is valid for multiple projects to share digital health data.

    You can give your informed consent in different ways. Once you have given your consent, you do not have to give it again later on. Your doctor, pharmacist, hospital, immediately sees via its software if you have already given your consent.

  • Why subscribe to one network rather than another?

    You can choose between different portals that offer different features. Choose the portal that suits you best.

    Services availableEhealth FederalBHN BrusselsRSW WalloniaCozo Flanders
    Save or withdraw your consentXXXX
    Manage your therapeutic relationships XXXX
    Exclude a health professional or pharmacyXXXX
    Check the list of persons having access to your dataXXX
    See the list of shared documentsXXX
    Prevent access to a particular documentXX(X)
    Designate a person of trustXXX
    Manage the persons for who you have legally guardianship. XX

    (X) Requires validation by your doctor

  • I am already registered on another Belgian network

    This means that you have already given your consent, your consent to share your health information digitally and securely. Therefore, you do not have to give your consent again.

    Nevertheless, if you want to access your shared health records, you must register with the Brussels Health Network platform by clicking the “I wish to register” button.

  • I received a new identity card?
    1. Make sure you also have the latest version of the eID software.
    2. Remove the certificates from your old identity card in your browser.
      • To remove your old identity card certificate, open your Internet Explorer browser, click on the top right on the small wheel.
      • Choose from the menu “Internet option”. In the window, click the “Content” tab. Once in the “Content” tab, click “Certificates”. Choose the certificate from your old identity card and delete it.
    1. Connect to the Brussels Health Network portal. Always use the Internet Explorer browser.
      • To update your profile with your new identity card, click “update”. A window confirms the update of your data.
  • I have an identity card issued after March 2014
    1. Make sure you have the latest version of the eID software.
    2. If the software is already installed on your computer, uninstall and reinstall the new version.
    3. Then restart your computer.
  • I forgot the pin code for my identity card
    1. Ask for the code again at the Population Department at the commune of your principal place of residence.
    2. Ask for the code online via the Interior SPF website.

    The codes are sent within three weeks to your local commune, and it notifies you when they become available.  If it was not required to go in person to make your request at the commune, this time, you will need to go to the Population Department to link your new PIN to your eID.

  • My identity card is blocked
    1. Bring the original document with the PUK code.
    2. Contact the Population Department of your principal place of residence in order to unlock or change your PIN code.
  • Error message “Missing Consent”

    If this message appears when you connect to the Brussels Health Network platform, you’ve probably recorded your consent other than on the Brussels Health Network. To access your shared health records, you must register specifically on the Brussels Health Network. By registering with your identity card and your pin code, you can authenticate and securely access your shared health records.

    If the problem persists, contact the Abrumet administrative department.

  • My GP is not listed on the Brussels Health Network

    If this is the case, your GP will not able to view documents that have been shared on health networks since your registration.

    Your GP will probably receive some of your files through the usual communication channels but the shipping delays are often long.

    Do not hesitate to inform your GP of the many benefits of digital file sharing of your health data.

  • On which network should I register?

    If for example, you live in Flanders / Wallonia but you are getting treatment in Brussels, you can register on the Brussels Health Network. Via this platform, you can access your shared health records that brings together virtually all the documents that are shared by hospitals and doctors in Brussels, Flanders or Wallonia.

  • I’ve moved, do I have to withdraw my consent?

    No, you do not have to withdraw your consent. Only withdraw your consent when you refuse to share your health information through secure digital file sharing.

    If you change your GP, you can eventually stop the therapeutic relationship between you and your doctor. Be aware that this therapeutic relationship has limited time duration.

  • Registration of a minor

    Regarding the registration of minor children, it is assumed that from the age of sixteen, minors are capable of registering consent by themselves. Before the age of sixteen, this right reverts back to their legal representative.

    You must use Internet Explorer.

    • If the minor has an eID identity card, informed consent and registration can be done directly via the Brussels Health Network. Please have the identity card of the child, the legal guardian and the legal guardian’s pin code.
    • If the minor has an ISI or ISI + card, the child’s legal representative may ask the GP, the admissions department of a hospital, mutual or pharmacists to record the consent of the child.
    • If the minor has neither an eID identity card nor an ISI / ISI + card, please complete the pdf form and return it to the administrative department of Abrumet.
  • Registration of a person who is mentally incapacitated to make a decision

    In the absence of a legal representative appointed by the adult patient, the patient’s legislative rights provides that where the patient is mentally incompetent to make a decision, the administrator of the person, his close spouse or parent may have to make a decision on the person’s behalf (in priority order provided in the law). As part of the shared digital health records, this means that the decision to consent to data sharing could be performed by one of the persons referred to above.

    You must use Internet Explorer.

    • If the patient has an eID identity card, informed consent and registration can be done directly via the Brussels Health Network. Please have the identity card of the patient, the legal guardian and the legal guardian’s pin code.
    • If the patient has an ISI or ISI + card, the patient’s legal representative may ask the GP, the admissions department of a hospital, mutual or pharmacists to record the consent of the patient.
    • If the patient has neither an eID identity card nor ISI / ISI + card, please complete the pdf form and return it to the administrative department of Abrumet.

    If the patient is not incapacitated anymore, he or she can obviously withdraw consent at any time.

  • A person of trust

    When the patient experiences a loss of autonomy and has difficulty managing his or her medical file, a person or persons of trust may be nominated. This will help in managing the shared health folder but only the patient themselves can take decisions affecting him of her.

    To do this, the patient and trustworthy person must have registered their consent.

    1. The Brussels Health Network platform allows you to do all these actions in a single operation.
      • Please have the identity card of the patient and person of trust as well as the pin code of the patient.
      • You must use Internet Explorer.
    2. You can also use a pdf document to send to the administrative department of Abrumet. Some hospital admission services allow registration of a link to the person of trust.
  • Registration of a foreign national

    Foreign citizens officially residing in Belgium who, like Belgian citizens, possess an EID card. They can therefore also give their consent and have access to the Brussels Health Network. Choose the registration of consent method that suits you best.

    Those not yet considered as official residents in Belgium but are receiving social benefits were given a bis number by the Crossroads Bank for social security. This number can also be used to record consent.

    • If the first 6 digits of the NISS number does not match your birth date, complete the pdf form and return it to the administrative department of Abrumet.
    • For online registration, it is imperative that you use Internet Explorer.
  • What’s happens in the case of death?

    Death automatically terminates access to digital file sharing health records.  In effect, the therapeutic relationship has ceased.   Although the data remains available, the records can not be used for any purpose other than a medical/legal context or be accessible indirectly by the family, under the provisions in law of the patient rights.

  • Withdraw consent

    At any moment you may withdraw your consent in the same way you gave it or by using this pdf form.

    Only withdraw your consent if you no longer agree to securely and digitally file share your medical documents.  In the case of withdrawal, all services related to consent would be deactivated. If you withdraw your consent, neither you nor any doctor will have access to documents shared via the health networks. Please note that your GP can still receive your medical documents by other existing communication channels (mail, e-mail box, etc.)

    You receive no official document when you unsubscribe.

  • e-ID card reader

    Some credit card readers using a USB cable can be used as an e-ID card reader.

    Tablet users could be interested by this website.

FAQ

Security and Confidentiality

  • Security and Privacy!

    The Brussels Health Network uses highly secure technologies that meet the predefined criteria by the eHealth platform. All data is encrypted from end-to-end.  All access to listed documents is monitored.

    Access to a medical document is for physicians with a therapeutic relationship with the patient. Fully secure, it requires the patient’s prior agreement in the form of consent. Health professionals are bound by professional secrecy and the unauthorized use of your health information is punishable by law. [1] The patient can see which doctors accessed their medical data; the patient can grant or deny access to certain doctors or certain documents.

    The Health Network Brussels respects the law on protection of privacy and the law on the rights of patients.

    [1] subject to legal action “art.458 of the Criminal Code”

  • Can all doctors see my shared documents?

    No, to access your health records shared on Belgian health networks, there are strict rules of access. Only physicians who meet all the rules can access your shared documents.

    • If you have given your consent, but you do not have a valid therapeutic relationship with a doctor, he or she cannot access your health records.
    • If you excluded a healthcare professional, this person can never access shared documents on health networks.
  • There has been a misuse

    According to Article 458 of the Criminal Code, the consultation of a document without authorization is liable to prosecution.

    • If you notice any unauthorized access to your health records, you can directly contact the doctor concerned and understand the reason for his access. If necessary, you can initiate legal proceedings.
    • If contacting the doctor seems difficult for you,
      • speak directly to the hospital mediator where the doctor performs.
      • If it is a GP, contact the federal mediator.
  • What are your rights as a patient?
    1. You have the right to withdraw consent
    2. You have the right to exclude a health care provider
    3. You have the right to modify the therapeutic relationship
    4. You have the right to check who accessed your data
    5. You have the right to hide specific information
    6. You have the right to designate a person of trust
  • Safety Assessment

    The system was tested and validated by an external audit. Levels of security and privacy are optimal. The connection is secure and encrypted from end-to-end.

  • Authorization and notification: the Medical Association and the Commission for the protection of privacy

    The Brussels Health Network works with the approval of the National Council of the Order of Physicians in Belgium. Given the aims of the Brussels Health Network, the Sectorial Committee of the National Registry agreed to let Abrumet use the national registration number.

FAQ

Technical questions

  • Technical requirements

    MAC OS

    Mac users must use the pdf form and return by email or by post.

    WINDOWS

    1. Preferably use Internet Explorer (version 7 minimum).
    2. Have an electronic identity card (eID) and the PIN code (PIN).
    3. Have an electronic ID card reader and install the eID software.

    Only versions 3.5.x or higher are compatible with the applications for membership of the Brussels Health Network. If you have an older version, be sure to reinstall the latest version.

    1. Install Java or update (v6.26 minimum). Check the Java installation on your computer.
    2. Have a recent program for reading PDF files.
  • Specifics related to Mac users

    Currently, doctors or patients that are Mac users must use the pdf form to register with the Brussels Health Network. Parents who wish to enroll their child or a person of trust must also use the pdf form. Return the forms to the administrative department of Abrumet.

    When you are registered, you can login to the Brussels Health Network portal with your Mac.

    Warning for doctors – if Firefox and Chrome are used to access the Brussels Health Network portal, its various features, including the patient registration application will not work with these browsers. For convenience, use your patient software that allows you to register your patients.

  • SSL Certificate

    To connect to the Brussels Health Network portal, you must first be registered and authenticated by your eID.

    If you get a message stating the SSL certificate is in error, please check these points one by one:

    1. You have installed the official eID software.
    2. You have connected your eID card reader and inserted your identity card before clicking the button “I am already registered.
    3. Your identity card is valid. Read other issues and problems related to the electronic identity card.
    4. You use Internet Explorer 7 or later or another compatible browser

    If you encounter this message, clear your SSL cache before trying again:

    •  For Internet Explorer: “Internet Options”> “Content” tab> “Clear SSL cache”.
    •  You can also close all open Internet Explorer windows and then try again to access the Brussels Health Network platform.
  • Web Browsers

    Not all the various Internet browsers available allow a connection to the Brussels Health Network platform. In effect, for a connection, reading the electronic identity card and the entry of a pin code makes secure identification. This method cannot be used with all browsers and requires a particular installation.

    When you connect to the Brussels Health Network portal, the browser you use will be detected.  Here are the specific instructions for each browser.

    1. Internet Explorer
    2. Firefox
    3. Google Chrome
    4. Safari and Opera
  • Internet Explorer

    Internet Explorer allows the use of a secure access via SSL.  However, if you get an error message when accessing:

    • Check that Java Runtime is allowed to run. If your security settings are very high, you should see a message that asks for your permission to run, at the top or bottom of the window.
    • Empty the browser’s SSL cache. Perhaps it holds earlier data that is not valid for access to the Health Network Brussels
      • by going to “Tools (or wheel)”> Internet Options> Content tab> SSL empty the cache.
      • Close all open Internet Explorer windows and then try again to access the Brussels Health Network portal.
  • Firefox

    If you use Firefox, an add-on is required to use the eID.

    To install, go to the Firefox menu> Add-ons> Extension.

    Two options:

    • Either you use the Belgium eID module developed by FEDICT already identified but must be activated,
    • or if it is not in the list and you can search for and add it. Once the installation is completed, restart Firefox before attempting to access the Brussels Health Network platform.

    Warning for doctors – if Firefox is used to access your secure space and its various features, the patient registration application does not work with this browser.

  • Chrome

    The Chrome browser can also be used provided that changes are made in the browser launch setting.

    The shortcut that launches Chrome must be modified.

    Go to the shortcut icon on the desktop, right click and select “Properties”. In this window, there is a target address to modify by adding “–use-ssl-system”, which gives: xxxxx \ Google \ Chrome \ Application \ chrome.exe –use-system-ssl. Be careful – before the first two indents, make sure you leave a blank space.

    Warning for doctors – if Chrome is used to access your secure space and its various features, the patient registration application does not work with this browser.

  • Safari and Opera

    Both browsers are not currently compatible with the eID, we do not allow access to the Brussels Health Network platform when using them.

    For additional help using your eID with different browsers, you can consult the FAQ page of the Belgium eID (FEDICT).

  • Inactive registration

    You try to register with the Brussels Health Network and the application does not launch correctly.

    Windows

    • You will see at the bottom of your screen a message asking if you want to open / save “launch.jnlp” application.
    • Click “open” or “save” the file. A second message appears.

    The problem is that Java is not installed or not installed correctly. After having completely uninstalled the previous version of Java, download the new version and make sure that the Java Runtime is active.

    On Mac

    • If Java is not installed, you will get a dialogue box concerning the Java Runtime Environment. If you click OK, nothing will happen because it is only information.
    • To download Java, click on “More”, you will be redirected to the right place. After installing Java, try to register again.
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