FAQ

Care providers whose practice is in Brussels should preferably register with the Brussels Health Network. This will allow you to access the information communication premiums to which you are potentially entitled.

If you are registered with another health network, you can view your patients’ shared documents through your professional software (DMI). You can also view your patients’ shared documents through our website: when you first connect, you will have to identify yourself completely and validate the privacy regulations and the terms of use of the Brussels Health Network.

Please contact our helpdesk.

The eHealth platform and the Brussels Health Network are different entities.

You register on the eHealth platform as a care provider in order to obtain your eHealth certificate. It is used to authenticate you when you use various eHealth related services.

To access shared patient documents on health networks in Belgium, you need to register as a healthcare provider on the Brussels Health Network.

1. Have an electronic identity card (eID) and the associated PIN code (secret code).

2. Have an electronic identity card reader and install the eID software. Click here for the installation procedure.

If you have an older version, make sure you reinstall the latest version.

3. Have a recent program that can read PDF files (ex: Adobe Acrobat Reader)

No, as soon as you are registered on one of the Belgian e-health networks, you have access to all your patient’s shared medical documents, irrespective of the region in which they were published.

This is the whole point of the e-health networks