[et_pb_section fb_built=”1″ module_class=”intern-header full-header-abrumet” _builder_version=”4.21.0″ _module_preset=”default” background_enable_color=”off” background_image=”https:\/\/brusselshealthnetwork.be\/wp-content\/uploads\/2021\/09\/rsb-prof-je-me-connecte-1024×680-1.jpg” min_height=”352.8px” custom_margin=”||-59px|||” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ module_class=”intern-header-container” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/brusselshealthnetwork.be\/wp-content\/uploads\/2020\/11\/picto-prof-final.png” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ module_class=”left-widget-prof-column” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_sidebar area=”et_pb_widget_area_2″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][\/et_pb_sidebar][\/et_pb_column][et_pb_column type=”3_4″ module_class=”container-inside-prof-abrumet” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||-4px||false|false” custom_padding=”||||false|false” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
[\/et_pb_text][et_pb_toggle title=”I receive a message saying %22Connection blocked: potential security issue%22″ open_toggle_text_color=”gcid-88805b57-1b02-4d39-902a-7d09f8253c7e” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”gcid-a1db91b0-e9c3-4f49-b394-0404da94c0ba” open_icon_color=”gcid-a1db91b0-e9c3-4f49-b394-0404da94c0ba” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”gcid-88805b57-1b02-4d39-902a-7d09f8253c7e” title_level=”h4″ title_font_size=”15px” body_text_color=”gcid-88805b57-1b02-4d39-902a-7d09f8253c7e” hover_enabled=”0″ border_radii=”on|15px|15px|15px|15px” border_width_all=”2px” border_color_all=”gcid-a1db91b0-e9c3-4f49-b394-0404da94c0ba” border_style_all=”dotted” locked=”off” global_colors_info=”{%22gcid-88805b57-1b02-4d39-902a-7d09f8253c7e%22:%91%22body_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22%93,%22gcid-a1db91b0-e9c3-4f49-b394-0404da94c0ba%22:%91%22icon_color%22,%22open_icon_color%22,%22border_color_all%22%93}” sticky_enabled=”0″]<\/p>\n
When you click on the “Patient Login”<\/strong> button, an error message appears: Some antivirus programs may block the SSL certificate that recognizes the site as secure. Try temporarily disabling your antivirus and then attempt to connect again.<\/p>\n Chrome:<\/strong><\/p>\n Click the three vertical dots<\/strong> in the top right corner, then select More tools > Clear browsing data<\/strong>.<\/p>\n<\/li>\n Choose the time range and the types of data to clear (cached images and files, etc.).<\/p>\n<\/li>\n Click Clear data<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n Firefox:<\/strong><\/p>\n Click the three horizontal lines<\/strong> in the top right corner, then select History > Clear Recent History<\/strong>.<\/p>\n<\/li>\n Choose the time range and the types of data to clear (cache, cookies, etc.).<\/p>\n<\/li>\n Click Clear Now<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n Safari:<\/strong><\/p>\n Go to Develop > Empty Caches<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n If the Develop<\/strong> menu is not visible, enable it in Safari preferences under Advanced<\/strong>.<\/p>\n<\/blockquote>\n Edge:<\/strong><\/p>\n Click the three horizontal dots<\/strong> in the top right corner, then select Settings > Privacy, search, and services<\/strong>.<\/p>\n<\/li>\n Under Clear browsing data<\/strong>, click Choose what to clear<\/strong>.<\/p>\n<\/li>\n Select Cached images and files<\/strong>, then click Clear now<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n [\/et_pb_toggle][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||-4px||false|false” custom_padding=”||||false|false” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n [\/et_pb_text][et_pb_toggle title=”I have a new identity card” open_toggle_text_color=”gcid-88805b57-1b02-4d39-902a-7d09f8253c7e” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”gcid-a1db91b0-e9c3-4f49-b394-0404da94c0ba” open_icon_color=”gcid-a1db91b0-e9c3-4f49-b394-0404da94c0ba” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”gcid-88805b57-1b02-4d39-902a-7d09f8253c7e” title_level=”h4″ title_font_size=”15px” body_text_color=”gcid-88805b57-1b02-4d39-902a-7d09f8253c7e” hover_enabled=”0″ border_radii=”on|15px|15px|15px|15px” border_width_all=”2px” border_color_all=”gcid-a1db91b0-e9c3-4f49-b394-0404da94c0ba” border_style_all=”dotted” locked=”off” global_colors_info=”{%22gcid-88805b57-1b02-4d39-902a-7d09f8253c7e%22:%91%22body_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22%93,%22gcid-a1db91b0-e9c3-4f49-b394-0404da94c0ba%22:%91%22icon_color%22,%22open_icon_color%22,%22border_color_all%22%93}” sticky_enabled=”0″]<\/p>\n When you log in with your eID, a window appears showing the certificates available in your browser. [\/et_pb_toggle][et_pb_toggle title=”I forgot my PIN code” open_toggle_text_color=”gcid-88805b57-1b02-4d39-902a-7d09f8253c7e” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”gcid-a1db91b0-e9c3-4f49-b394-0404da94c0ba” open_icon_color=”gcid-a1db91b0-e9c3-4f49-b394-0404da94c0ba” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”gcid-88805b57-1b02-4d39-902a-7d09f8253c7e” title_level=”h4″ title_font_size=”15px” body_text_color=”gcid-88805b57-1b02-4d39-902a-7d09f8253c7e” hover_enabled=”0″ border_radii=”on|15px|15px|15px|15px” border_width_all=”2px” border_color_all=”gcid-a1db91b0-e9c3-4f49-b394-0404da94c0ba” border_style_all=”dotted” locked=”off” global_colors_info=”{%22gcid-88805b57-1b02-4d39-902a-7d09f8253c7e%22:%91%22body_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22%93,%22gcid-a1db91b0-e9c3-4f49-b394-0404da94c0ba%22:%91%22border_color_all%22,%22icon_color%22,%22open_icon_color%22%93}” sticky_enabled=”0″]<\/p>\n Two options are available to you:<\/p>\n
“Connection blocked: potential security issue.”<\/strong><\/p>\nHere are several possible solutions:<\/h3>\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Login with eID<\/h2>\n
Make sure to select the correct certificate.<\/p>\n