Inactive registration

You try to register with the Brussels Health Network and the application does not launch correctly.


  • You will see at the bottom of your screen a message asking if you want to open / save “launch.jnlp” application.
  • Click “open” or “save” the file. A second message appears.

The problem is that Java is not installed or not installed correctly. After having completely uninstalled the previous version of Java, download the new version and make sure that the Java Runtime is active.

On Mac

  • If Java is not installed, you will get a dialogue box concerning the Java Runtime Environment. If you click OK, nothing will happen because it is only information.
  • To download Java, click on “More”, you will be redirected to the right place. After installing Java, try to register again.