Technical FAQs
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Specifics related to Mac users
Currently, doctors or patients that are Mac users must use the pdf form to register with the Brussels Health Network. Parents who wish to enroll their child or a person of trust must also use the pdf form. Return the forms to the administrative department of Abrumet.
When you are registered, you can login to the Brussels Health Network portal with your Mac.
- If you use Firefox, an add-on is required to use the eID.
- The Chrome browser can also be used.
- Note that Safari and Opera are not currently compatible with the eID.
Warning for doctors – if Firefox and Chrome are used to access the Brussels Health Network portal, its various features, including the patient registration application will not work with these browsers. For convenience, use your patient software that allows you to register your patients.
SSL certificate
To connect to the Brussels Health Network portal, you must first be registered and authenticated by your eID.
If you get a message stating the SSL certificate is in error, please check these points one by one:
- You have installed the official eID software.
- You have connected your eID card reader and inserted your identity card before clicking the button “I am already registered.“
- Your identity card is valid. Read other issues and problems related to the electronic identity card.
- You use Internet Explorer 7 or later or another compatible browser
If you encounter this message, clear your SSL cache before trying again:
- For Internet Explorer: “Internet Options”> “Content” tab> “Clear SSL cache”.
- You can also close all open Internet Explorer windows and then try again to access the Brussels Health Network platform.
Web browsers
Not all the various Internet browsers available allow a connection to the Brussels Health Network platform. In effect, for a connection, reading the electronic identity card and the entry of a pin code makes secure identification. This method cannot be used with all browsers and requires a particular installation.
When you connect to the Brussels Health Network portal, the browser you use will be detected. Here are the specific instructions for each browser.
Internet Explorer
Internet Explorer allows the use of a secure access via SSL. However, if you get an error message when accessing:
- Check that Java Runtime is allowed to run. If your security settings are very high, you should see a message that asks for your permission to run, at the top or bottom of the window.
- Empty the browser’s SSL cache. Perhaps it holds earlier data that is not valid for access to the Health Network Brussels
- by going to “Tools (or wheel)”> Internet Options> Content tab> SSL empty the cache.
- Close all open Internet Explorer windows and then try again to access the Brussels Health Network portal.
Firefox
If you use Firefox, an add-on is required to use the eID.
To install, go to the Firefox menu> Add-ons> Extension.
Two options:
- Either you use the Belgium eID module developed by FEDICT already identified but must be activated,
- or if it is not in the list and you can search for and add it. Once the installation is completed, restart Firefox before attempting to access the Brussels Health Network platform.
Warning for doctors – if Firefox is used to access your secure space and its various features, the patient registration application does not work with this browser.
The Chrome browser can also be used provided that changes are made in the browser launch setting.
The shortcut that launches Chrome must be modified.
Go to the shortcut icon on the desktop, right click and select “Properties”. In this window, there is a target address to modify by adding “–use-ssl-system”, which gives: xxxxx \ Google \ Chrome \ Application \ chrome.exe –use-system-ssl. Be careful – before the first two indents, make sure you leave a blank space.
Warning for doctors – if Chrome is used to access your secure space and its various features, the patient registration application does not work with this browser.
Safari and Opera
Both browsers are not currently compatible with the eID, we do not allow access to the Brussels Health Network platform when using them.
For additional help using your eID with different browsers, you can consult the FAQ page of the Belgium eID (FEDICT).
Inactive registration
You try to register with the Brussels Health Network and the application does not launch correctly.
Windows
You will see at the bottom of your screen a message asking if you want to open / save “launch.jnlp” application.
Click “open” or “save” the file. A second message appears.
The problem is that Java is not installed or not installed correctly. After having completely uninstalled the previous version of Java, download the new version and make sure that the Java Runtime is active.
On Mac
If Java is not installed, you will get a dialogue box concerning the Java Runtime Environment. If you click OK, nothing will happen because it is only information.
To download Java, click on “More”, you will be redirected to the right place. After installing Java, try to register again.
Partners
The Brussels Health Network brings together all public and private Brussels hospitals as well as the French and Dutch speaking associations of general practitioners in Brussels (FAMGB and BHAK). We are the ideal partner for any project related to e-health in the Brussels region.
